PAIA MANUAL
(Promotion of Access to Information Act, 2 of 2000)
Journey Recovery & Wellness Centre
Last Updated: 21 March 2026
1. Introduction
This manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA).
The purpose of this manual is to:
- Inform requesters of the types of records held by Journey Recovery & Wellness Centre
- Explain how to request access to those records
- Outline the process for accessing personal and other information
This manual is available on our website and upon request.
2. Company Details
Organisation Name: Journey Recovery & Wellness Centre
Location: Johannesburg, Gauteng, South Africa
Contact Details:
- Email: admin@journeycentre.co.za
- Telephone: +27 79 465 4556
- Physical Address:
215 Frances Street
Upper Houghton
Johannesburg, 2198
South Africa
3. Information Officer
In terms of POPIA and PAIA, the Information Officer is responsible for ensuring compliance.
Information Officer:
Yonit Blumenthal
Contact Details:
- Email: yonit@journeycentre.co.za
- Telephone: +27 79 465 4556
4. Guide to PAIA (Information Regulator)
A guide on how to use PAIA is available from:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
This guide explains how to:
- Submit a request for access to records
- Understand your rights under PAIA
- Lodge complaints
5. Records Available Without a Formal Request
Certain information may be available without the need to submit a formal PAIA request, including:
- Website content
- Marketing and promotional material
- General service information
- Contact details
6. Records Held by the Organisation
6.1 Administration Records
- Company registration documents
- Internal policies and procedures
- Operational documents
6.2 Client Records (Confidential)
- Intake and admission forms
- Treatment records
- Medical and psychological information
- Progress notes and reports
- Discharge summaries
Access to these records is strictly controlled and subject to confidentiality and legal requirements.
6.3 Financial Records
- Invoices
- Payment records
- Billing and account information
6.4 Human Resources Records
- Employee records
- Contracts of employment
- Training records
6.5 Website and IT Records
- Website usage data
- Cookies and analytics
- Electronic communications
7. Processing of Personal Information (POPIA)
Journey Recovery & Wellness Centre processes personal information in accordance with the Protection of Personal Information Act (POPIA).
Categories of Data Subjects:
- Clients and prospective clients
- Families and next of kin
- Employees
- Service providers
- Website users
Purpose of Processing:
- Providing treatment and recovery services
- Communication and administration
- Legal and regulatory compliance
- Business operations
Recipients of Personal Information:
- Medical professionals
- Medical aid providers
- Regulatory authorities
- Service providers
8. Request Procedure (How to Request Access)
To request access to records, the requester must:
- Complete a PAIA Request Form (Form 2)
- Submit the form to the Information Officer
- Provide sufficient detail to identify the record
- Pay the prescribed request fee (if applicable)
Requests can be submitted via email or in writing.
9. Fees
A requester may be required to pay:
- A request fee
- Access fees (for searching, copying, or reproducing records)
Fees are prescribed by PAIA regulations.
10. Grounds for Refusal of Access
Access to records may be refused where:
- It involves confidential medical information
- It would violate another person’s privacy
- It includes commercially sensitive information
- It is protected by legal privilege
11. Remedies Available to Requesters
If a request is denied, the requester may:
- Lodge an internal appeal (where applicable)
- Submit a complaint to the Information Regulator
- Approach a court of law
12. Availability of the Manual
This manual is available:
- On the Journey Recovery & Wellness Centre website
- Upon request via email